A number of directors and employees of Burlington Real Estate are Members of the Royal Institution of Chartered Surveyors (RICS). Under the RICS Rules of Conduct, Burlington Real Estate is required to operate a Complaints Handling Procedure. If you wish to make a complaint about services you have received from Burlington Real Estate you should, in the first instance, contact the director or member of staff who provided that service. That person will normally acknowledge receipt of your complaint within seven calendar days and provide a reasoned answer to your complaint within 28 calendar days.
If that answer does not satisfy your concerns you should write to Jason Sharman at Burlington Real Estate Sp. z o.o. Sp.k., Grzybowska 2/29, Warsaw, Poland, 00-131. We will initiate such enquiries as are considered necessary and will endeavour to respond within the timescale given above.