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COMPLAINTS PROCEDURE

A number of directors and employees of Burlington Real Estate are Members of the Royal Institution of Chartered Surveyors (RICS). Under the RICS Rules of Conduct, Burlington Real Estate is required to operate a Complaints Handling Procedure. If you wish to make a complaint about services you have received from Burlington Real Estate you should, in the first instance, contact the director or member of staff who provided that service. That person will normally acknowledge receipt of your complaint within seven calendar days and provide a reasoned answer to your complaint within 28 calendar days. 

If that answer does not satisfy your concerns you should write to Jason Sharman at Burlington Real Estate Sp. z o.o. Sp.k., Grzybowska 2/29, Warsaw, Poland, 00-131. We will initiate such enquiries as are considered necessary and will endeavour to respond within the timescale given above.
In the event of the matter remaining unsettled we may arrange for it to be referred to a suitably experienced independent mediator. Clients remaining dissatisfied with the services of Burlington Real Estate and the outcome of any internal enquiries, or reference to mediation, should refer their complaint to The Polish Chamber of Commerce, Trębacka 4, Warsaw, Poland, 00-074 by telephoning +48 22 630 9600. Clients remaining dissatisfied with the professional conduct of Burlington Real Estate and the outcome of any internal enquiries, or reference to mediation, should refer their complaint to The RICS Dispute Resolution Service by telephoning +44 20 7334 3806 or by visiting their website at www.rics.org

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Burlington Sp. z o.o. Sp. k., ul. Grzybowska 2/29, Warsaw, 00-131, registered at the District Court in Warsaw, XII Commercial Department of National Court Register under number 0000331280. NIP 5252457109, Statistical number 141938530.